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Date: 2019.9.5        Author: Admin

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Once the editing of a survey has ended, the user may send it to be completed. The process through which recipients are selected and sent e-mails with invitations to complete the survey is called a campaign.

A campaign may be either:

-          Individual: a single e-mail is sent, inviting a single recipient to complete the survey; or:

-          Group/bulk: the invitation is sent to a group of contacts/subscribers. For more information, see Contacts.

A campaign must feature:

-          Name: the title of the campaign, which may be connected to the title of the survey, e.g. Customer feedback. If a survey is used periodically to launch campaigns, the naming may reflect this; e.g. Customer feedback February 2020.

-          Survey: the survey that the campaign is based on, that the respondents must complete.

-          E-mail address/Contacts list: the recipient/recipients of the campaign.

-          Duration: the duration of the campaign measured in hours. After the specified duration has elapsed, the recipients may not open the survey.

-          E-mail template: the graphical model of the e-mail sent to the recipients. At the moment, there are three possible models: “General”, “Customer feedback” and “Employee engagement”.

-          Sender name: the user may specify a certain name and surname for the sender. By default, the name and surname under which the user is registered are suggested.

-          Sender e-mail address: the e-mail address of the sender. If the user has an e-mail address on the Webdo platform, then this address will be used. If not, then the application will use an address of the format It is recommended that the user create an e-mail address on the Webdo platform, as this reduces the risk of the e-mail going into the spam folder.

-          Email subject.

-          Email message content: header, title, first body paragraph, second body paragraph, start button text, third paragraph, footer paragraph and unsubscribe text.

-          In the preview tab, you can select the email template.

After the campaign data has been entered, the campaign is saved into a list of campaigns and pending launch. The campaign is launched by clicking “Start campaign”. A campaign can no longer be edited once it is undergoing the launch process.

In the case of a group/bulk campaign, a progress bar will be displayed, showing how many e-mails have been sent.

Once the launch process has been completed, the campaign is marked as “Campaign sent”.

Deleting a campaign is possible, but it must be noted that this involves deleting the data associated with the campaign (answers, respondents that have opened the form etc.).

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